Search Results for: label/approachable
June 12, 2007 12:49 pm
Approachable Service: Avoid the First Word Farce
I pushed my shopping cart up to the counter. “Good morning!” I said to the cashier. I awaited my greeting. And the first words out of her mouth were: “Zip code please.” Yes. That was her actual greeting. Not “Hello.” Not “How are ya?” Not “Welcome to Office Depot!” Zip code please. Gee, thanks for the friendly greeting, I thought. WARNING: This indicator of unapproachable service is called The…