“I can’t quit you!”
Remember when Heath Ledger said that to Jake Gyllenhall in Brokeback Mountain?
Whatever. Don't act like you didn't love that movie.
Because that’s exactly what you want: Customers who can’t quit you.
HERE’S WHY: If you can get to that point, you no longer have customers. You have fans. And they’re lightyears beyond “satisfied” or “loyal.”
SO, HERE’S THE SECRET: If you want to make it impossible for people to quit you, you’ve got to become addictable.
Does your business pass the Brokeback Mountain Test? Here are six action items to boost your addictability today.
1. Start with yourself. Think of the five websites you’re currently addicted to. Why are they so addictive? How did you become addicted to them? And what still brings you back every day? Make a list, extract the commonalities and then emulate those attributes in your own business. You’ll become more addictable immediately. Where do you get YOUR fix?
2. Update content regularly. Websites are like newspapers – nobody wants to read them if they’re two years old. Whether it’s videos, pictures, music, articles or recipes, your need new content regularly. For example, I receive emails about once a week from viewers of NametagTV that write, “I think I’ve watched every video you have!”
And I think to myself, “Awesome. Thank you. Glad you liked them. There’s more where that came from…” Remember: Familiar structures lead to mental laziness. As a result, people’s brains filter out unchanging backgrounds because, in their minds, there’s no need to pay attention. When was the last time you refreshed YOUR content? Is your website a dinosaur?
3. Have more depth. Don’t just post a few videos or pictures and call it a day. Have dozens. Hundreds. Thousands. The more the better. The goal is to gently and respectfully suck people into your vortex of content so they lose track of time. Think Vegas. Think Casinos. “No windows, no clocks.” Minus the mobsters, of course.
I’m reminded of this strategy when I receive emails DAILY from readers of this blog that write, “I just spent the last hour reading a month’s worth of articles!” And I think to myself with a slight Mr. Burns accent, “Exxxxxcellent.” Remember: Less isn’t more – more is more. When was the last time someone told you, “I just spend the last two hours on your site!”
4. Be a destination, not a website. A “website” is not going to get people to come TO, hang out AT and tell their friends ABOUT anything. It needs to be much more than just information. It needs to be interactive. It needs to be participative. It needs to be updated regularly.
It needs to be THEE source, THEE go-to-place, the El Dorado, The Mecca … for a certain kind of people who want a certain kind of thing. In short: A destination. Websites are so 2005. Why would someone come to (and stay at) your website for more than 60 seconds?
5. Make passion palpable. The more your website (destination) revolves around passion, the easier it is for you to win. And the easier it is for your visitors to win. The challenge is creating an interactive environment where health participation naturally emerges. An environment that enables, supports and rewards authentic dialogue.
That’s the best part. If you create the right kind of environment, the right atmosphere, the right space and the right energy, the people inside of it will take care of themselves. How many of your customers are talking to each other?
6. Addictable comes from Obsessable. The word “obsess” comes from the Latin obsidere, which means, “to occupy.” Hmm. Interesting. I wonder if all this blather about “website hits” is a misnomer. Maybe “hits” don’t mean anything. Maybe “hits” is an acronym for “How Idiots Track Sales.”
Perhaps what’s more important is how LONG people stay on your site, if they come BACK regularly, and if they’re the RIGHT people. To quote Seth Godin from Meatball Sundae, “How many eyeballs isn’t as important as whose eyeballs.” How could being obsessable help you become more addictable?
REMEMBER: The easiest way to make yourself more addictable is to make customers say, “I can’t quit you!”
LET ME ASK YA THIS...
Does your business pass the Brokeback Mountain test?
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That Guy with the Nametag
Author, Speaker, Coach, Entrepreneur
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Monday, September 21, 2009
“I can’t quit you!”