Friday, October 03, 2008

Grow Bigger Ears: Keeping People on Point

“Yeah, but what does that have to do with MY problem?”
“That has NOTHING to do with our discussion!”
“Oh yeah, that’s a REAL big a help!”

Ever overheard one of those lines in a nearby person’s conversation?

Kinda makes you cringe.

THE PROBLEM IS: Those phrases are reactions, not responses.

They immediately slam the door on future communication between two people.

When someone offers limited, short, weak or odd comments in a conversation, your job as The Listener is remain objective, not judgmental.

Less confrontation, more discovery.
Less accusation, more exploration.
Less assuming, more asking.

Here’s a list of Phrases That Payses to put this principle into action:

1. Can you think of a related example?
2. I don’t see the relationship between...
3. Tell me what you mean by the word…?
4. Can you say how your comment is related to…?

REMEMBER: Listening is about keeping people on point.

What's your best Listening Line?

For the list called, "17 Behaviors to Avoid for Effective Listening," send an email to me and I'll send you the list for free!

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Scott Ginsberg
That Guy with the Nametag

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