Monday, August 25, 2008

Grow Bigger Ears: When is interrupting acceptable?














YES, YOU SHOULD INTERRUPT SOMEONE…

o If she’s gotten off track
o If you need elaboration
o If you need clarification
o If a boundary has been violated
o If she’s made a gross assumption
o If she’s said something out of line
o If you are unable to effectively listen anymore
o If you have a personal emergency
o If the other person is going too fast
o If you need more time to take notes
o If you think SHE thinks you’re not listening
o If she’s previously given you permission to do so
o If to develop rapport
o If it doesn’t dramatically disturb the balance of conversation

NO, YOU SHOULD NOT INTERRUPT SOMEONE…

o To tell your own story
o If you’re just waiting to chime in
o It takes the wind out of their sales
o It has nothing to do with anything
o If to dominate and take over conversation
o If it detours from the conversation
o If it detracts from the conversation
o To add in a footnote joke or one-liner clever little jokes
o It adds TOO much value to the conversation

LET ME ASK YA THIS...
When is interrupting the speaker acceptable?

LET ME SUGGEST THIS...
For the list called, "13 Roles of The Listener," send an email to me, and I'll send you the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
scott@hellomynameisscott.com

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