Thursday, January 11, 2007

Typical O'Hare...

Typical O’Hare. Always causing delays in other cities.

Since my flight was delayed 2 hours last night, I stopped by TGI Friday’s in DFW before returning to St. Louis.

My server threw down a coaster, introduced herself as Erin and asked, “So Scott, how much time do you have before takeoff?”

“Oh, uh…plenty. I’m on a 2 hour delay.”

“Cool, then I’ll start you off with a drink. What’ll you have?”

“Diet Coke.”

“Right away!” she said.

NOTICE: Erin didn’t say, “How are you?” “How’s it going?” or “Welcome to TGI Friday’s.”

She said, “How much time do you have?”

I couldn't help but chuckle.

What a line.
What a great approach.
What a way to get a huge tip!

Here is yet another minor incident with MAJOR lessons:

1. Ask smart questions. First words make (or break) first impressions.
2. Know your customer. Identify & satisfy their needs as soon as possible.
3. O’Hare sucks.

How unforgettable are your first words?

Post your best "first words" story here!

* * * *
Scott Ginsberg
Author/Speaker/That Guy with the Nametag

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