Monday, June 13, 2005
Consistency is far greater than rare moments of greatness
I had the opportunity to give a speech at the Hyatt Regency's Annual Employee meeting this week. The program centered on Hyatt's service essentials, one of which is using the guests' names.
During the meeting GM Barry Kaplan spoke for a few minutes. He forewarned the employees about the possibility of inspectors coming through the property to evaluate their adherence to Hyatt service essentials. Then, when he came to the point about using guests names, he said "There is NO excuse for a failure to use a guest's name. And even if an inspector is coming in, it shouldn't change anything - because consistency is far greater than rare moments of greatness."
Nice! Well said, Mr. Kaplan.
In business, in life, in relationships...consistency is HUGE. It plays a vital role in everyone's lives; albeit in different ways. And it's one of those abstract terms people could talk about forever. I like MW's definition of the word: "harmony of conduct" or "firmness of character."
I also like what the Roman philosopher Horace once said: "Let your character be kept up the very end, just as it began, and so be consistent."
LET ME ASK YA THIS...
In what way does consistency play a part in your life?
* * * *
Scott Ginsberg
Author/Speaker/That guy with the nametag
www.hellomynameisscott.com
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Because of the nature of the life I'm building around me, consistency is almost a distant memory. Every day is different and changes everything for upcoming days. It's quite the adventure.
That said, I try to keep my behavior consistent, seeking to always be polite, friendly, punctual, and responsive. I want people to know that no matter how crazy my life may seem most days, I'm a reliable preson they can depend on.
Consistency is exactly what I need from the people around me, especially those who are my so-called friends.
Contradictory behaviors confound me...
To me, it is consistency that brings security to any kind of relationship. Consistency gives the assurance that that person will be there for you through both the thicks and the thins of life.