Great article called The Friendly Factor, which discusses various techniques used by businesses to create a friendly work environment.
My favorite tips:
1) Bring your pet and keep it in the store. Customers love this! Neil from Signs and Banners Today uses his dog, Angel. Pets are perfect front porches, they make people feel comfortable and encourage customers to come back.
(Note: Avoid pet cobras; they are supposedly "poisonous.")
2) Don't just wear nametags, spice up nametags. Add cities of origin, years of experience or other personal information to encourage and empower customers to engage with employees.
LET ME ASK YA THIS...
What do you do to create a friendly workplace?
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Author/Speaker/That guy with the nametag
Thursday, January 13, 2005